FAQ

We are a Portuguese property management company Vilalaia Lda. and have been based in Lagos for more than 20 years. We personally visit every single holiday accommodation, negotiate with the owners and after successful completion and the legally required registration for the rental licence, the accommodations can be booked with us. This has the great advantage that we know the holiday accommodation, the owners and the local conditions very well and are therefore flexible.

We, the weloveportugal team from Vilalaia, are on the spot in case you need help - quickly, friendly and reliable. You can reach us at This email address is being protected from spambots. You need JavaScript enabled to view it. or on 00351915229993.

There is currently no tourist tax in Portugal. However, such a tax is in the planning stage. If there is any new information on this, we will of course inform you.

Owners and operators of tourist accommodation are obliged to register guests of an accommodation within 72 hours after their arrival at the Foreigners' Registration Office (SEF). Data to submit are name, identity card number/passport number, date of birth and address of the responsible person/booker. We ask for your understanding.

Booking processing, guest service before arrival until departure, VAT, invoicing, final cleaning including laundry, intermediate cleaning for stays longer than 7 days. Use of our online guest area and credit card payments. No additional service fee is charged.

Binding booking and payment via our secure credit card connection is possible, which means that you will immediately receive confirmation of your booking and access to your guest area of the booking, arrival and key handover information, information about the surroundings...

When you request information from us, about the holiday accommodation you are interested in, we receive your request and respond to it immediately. We are happy to advise you in detail, as we are on site.

Arrival can take place on any day of the week that is still available. Minimum stay is 7 days; some accommodation can be booked for a minimum of 3 days, Gaps between bookings are possible with less minimum stay and shows in in the search.

A deposit of 30 % is due within 7 days upon conclusion of the contract. The remaining 70 % is to be paid 60 days before arrival. In case of cancellation, our cancellation conditions apply.

There are sufficient towels and bed linen in all accommodations according to the number of guests. Change of both towels and bed linen is weekly for longer stays.

We provide beach and pool towels in each accommodation on arrival.

A cot including bed linen and high chair can be booked as a baby package per stay or added to the booking in the guest area.

You can add the transfer from the airport with a reliable transfer company as an additional service when booking. Payment is made directly to the driver.

Pets are only possible in exceptional cases or in accommodation that accepts pets - please see the reservation conditions for the respective accommodation at www.weloveportugal.com. However, a request can always be made to us, exceptions are sometimes possible.

The maintenance of the garden and pool is taken care of, the service companies have access to the garden and technical room.
However, if you notice any irregularities (e.g. pool leaks water or a hose is leaking), please contact us.

As a rule, we make sure that no construction sites or other sources of noise are present when a property is available. However, if you find that there is an unforeseen disturbance after arrival, please contact our office immediately, so that we can remedy the situation or, if necessary, offer you alternative accommodation.

In the event of a general power cut, the Portuguese electricity company EDP deals with it promptly. Fortunately, power cuts have become a rarity in Portugal. However, if you find that only your house is affected, please contact us immediately so that we can help you. There has not yet been a water supply shortage in the Algarve.
We ask you to use it sparingly and thank you for your understanding.

In Portugal there is no rubbish collection at private houses. Please dispose of your rubbish yourself at one of the many easily recognisable rubbish containers placed on street corners. In Portugal, there is a separation into residual waste, paper, glass and plastic.

In principle, the use of the barbecue is permitted. However, it should be noted that in the case of remote holiday accommodation, there might be a general barbecue and fire ban in summer due to the fire risk levels. In these cases, however, you will be advised of this separately. In any case, please be very careful when handling fire, as the dryness in summer makes the vegetation highly flammable.

Major supermarkets such as Intermarché, Pingo Doce, Continente, Apolonia, Aldi and Lidl are open daily from 9:00 am until at least 9:00 pm. Small supermarkets may have different opening hours, especially at weekends, or may be closed on Sundays.

With the binding booking, you will receive the booking confirmation, Google Maps with the address of the holiday accommodation and the key safe code as well as access to your guest area where you can find detailed directions and other important information.

The keys are stored in a secure key box at the entrance to the house. Therefore, you are independent on your arrival. If you still have questions about your arrival, you can contact us by phone or message 00351 915229993, This email address is being protected from spambots. You need JavaScript enabled to view it..

Check-in is possible daily from 4 pm. The property must be vacated by 10 a.m. on check-out, leaving enough time for the final cleaning.

The final cleaning has already been organised and is included in the rental price unless otherwise stated. However, the accommodation should be left in a tidy condition, i.e. broom clean with no rubbish.

In principle, celebrations are allowed in a private setting, provided if consideration is shown to the neighbours.

The minimum deposit is 350€ per booking and will be refunded after departure. Normally the refund takes up to 48h for payment by credit card and about 5-15 days for bank transfer.

If the customer cancels the contract, cancellation fees are due according to the booking conditions of the respective property. The service fee is 150€ (one hundred and fifty) and remains unaffected by the respective applicable cancellation conditions and will be charged.